A: In-stock orders usually ship within 24-48 hours. Special order items may take additional time. Customers will be notified of the estimated ship date at checkout.For customers in the tri-state area, delivery typically takes 1-4 business days. For other areas, delivery is estimated to take 1-2 weeks. When using third-party carriers, orders are prepared promptly but may experience additional waiting time until the carrier company picks them up. Please note that these times may vary based on product availability and location.
A: We currently only accept Paypal
A: Please, reach out to customer service for assistance.
A: What you see on our site is what we have in stock. We do restock our items frequently, but typically if the item was previously on sale, we will not be getting it back in stock. If you reach out to us asking if an item will be back in stock and when, we will not be able to answer. If you are interested in a certain item, please be sure to sign up for the back in stock notification located on the product page.
A: All sales are final on SALE items. Our ultimate goal is your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, please let us know right away. In stock items are eligible for return within 30 days of purchase. Items must accompany proof of purchase and be in new, re-sellable condition. Custom items are not eligible for return.
A: We have recently had issues with FedEx tracking numbers saying delivered or stuck pending, when in reality the package is still in transit to the destination. We understand this can be confusing and apologize for the inconvenience. If you would, please allow a few more days for the package to arrive at your address.
A: You will receive a confirmation email when your order is placed. A second email with tracking information will be sent when your order is shipped.
A: Free shipping within the United States. It generally takes about 3 working days for order processing and preparation, and the shipping time is usually within 5-20 days.
A: Thank you for reaching out and for your recent purchase. We do not process exchanges and our records show that your purchase was a “final sale” item making it ineligible for return, as stated on our website. We appreciate your business and apologize for the inconvenience.
A: Thanks for reaching out. Unfortunately we do not have the ability to make changes to existing orders and their shipping method as per our website.
Please read the below statement from our website related to cancelling orders:
“Unfortunately, once an order is placed it cannot be cancelled within our system. If you are unhappy with an item in your order or changed your mind, please reach out to our customer support team and they will work with you to allow a return and refund you for your order. If the item was listed as final sale, it cannot be returned.”
Furthermore, customized orders are not eligible for return. We will place a request to our production team to attempt to cancel the order. Currently, we are attempting to ship orders quickly as possible to get ahead of any delays that could happen in transit due to the different work stoppage recommendations issued from the CDC and Federal government.
